At Pathway Germany, we are committed to providing exceptional, highly personalized educational consultancy and document preparation services. Because our business is based on billable hours, intellectual property, and expert strategy, we have a strict policy regarding cancellations and refunds.
1. Consultancy and Processing Fees (Non-Refundable) All fees paid to Pathway Germany for individual services, document bundles, and comprehensive application packages are strictly non-refundable once the contract is signed, payment is processed, and our team has commenced work on your profile. “Commenced work” includes, but is not limited to: profile evaluation, university shortlisting, document review, drafting Letters of Motivation (LOM) or CVs, and portal account creation.
2. Third-Party Fees Pathway Germany is not responsible for, and cannot refund, any fees paid to third-party entities. This includes, but is not limited to:
- Uni-assist e.V. application fees.
- Specific German University application or enrollment fees.
- Blocked account opening fees.
- Visa application fees paid to the German Embassy or Consulate.
- Courier or document attestation charges.
3. Application Rejections and Visa Refusals We engineer your applications to meet strict European standards and maximize your chances of acceptance. However, the final decision rests entirely with the German universities and the German Federal Foreign Office. Pathway Germany does not guarantee admission or visa approval. Therefore, no refunds will be issued in the event of an application rejection or a visa refusal.
4. Client Cancellation If you choose to abandon your application process, cancel your plans to study in Germany, or terminate our services before the completion of your package, you are not entitled to a refund for the services purchased.
5. Exceptional Circumstances In the rare event that Pathway Germany is completely unable to deliver the agreed-upon digital services due to an internal failure or operational halt on our end, a partial or full refund may be issued at the sole discretion of the Company management.
6. Contact Us If you have any questions regarding this policy or a specific billing inquiry, please contact our support team before initiating any chargebacks with your bank:
- By email: info@pathwaygermany.com
